What you can recover from a failed swap

A swap on dgnx.finance is a sequence of discrete steps. Understanding each one matters, because what you can recover depends entirely on where the failure occurs. This page explains the process, the points where things break, and what you can expect back when they do.

The basic flow

You initiate a swap. The site generates a unique deposit address for your source coins. You send your coins to that address. The site waits for the transaction to receive enough blockchain confirmations. Once confirmed, the site locks the exchange rate, sends your destination coins from its own reserves, and forwards the deposit onward.

That forward movement - from the deposit address into the exchange's internal liquidity - is the irreversible step. Before that point, the funds are still at the deposit address and can be returned. After it, they are part of a larger pool, and recovery becomes a different problem.

Why did my swap get stuck on pending and how long should I wait

The site shows "pending" from the moment it detects your transaction in the mempool until the moment it sends the destination coins. Most swaps complete within minutes. But "pending" can stretch for hours for three common reasons: the source blockchain is congested, the deposit has too few confirmations, or the exchange rate moved beyond the site's tolerance during the wait.

You should wait at least until the deposit has the number of confirmations the site requires for that blockchain. That number is displayed on the swap status page. If the timer there has expired and the status has not changed, the swap has likely failed. The site will eventually time out and initiate a refund. Do not send additional coins to the same address while it is pending - that creates a separate problem.

What happens to my coins if a swap fails before the deposit is confirmed

If your transaction never reaches the required number of confirmations, the site never treats it as a valid deposit. The coins remain at the swap address. After a timeout period - usually measured in hours, not minutes - the site returns them to the address you specified as the refund address when you initiated the swap.

You must have set a refund address. If you did not, the site has no way to know where to send the coins back. In that case, you will need to contact support with proof of the transaction. The coins are not lost, but recovery requires manual intervention.

Why would an exchange refund my deposit instead of completing the swap

The site might refund a confirmed deposit instead of completing the swap. This happens when the exchange rate at the moment the deposit is confirmed differs from the quoted rate by more than the site's slippage tolerance. It can also happen if the destination blockchain is unavailable or if the swap amount falls below the minimum for that pair.

A refund in this case means the site sends your original coins back to your refund address. You lose the transaction fee you paid to send the deposit. You do not lose the deposit itself.

What can I recover if I sent less than the exact quoted amount

The site quotes a specific amount of source coins. If you send less, the deposit is considered underpaid. The site will not complete the swap at the quoted rate. Instead, it will attempt to refund your deposit minus any network fees the site incurred when processing the refund.

You recover most of what you sent, but not all. The deduction covers the blockchain transaction fee for the refund. If the underpayment is very small - less than the fee - you may recover nothing. The site displays the refund amount before sending it.

What happens if I accidentally send two deposits to the same swap address

Each swap address is single-use, designed for one deposit. If you send a second transaction to the same address, the site detects the duplicate. It cannot apply the second deposit to the same swap. The site will attempt to refund the second deposit to your refund address.

This is another place where the refund address matters. Without one, the second deposit sits at the address until support manually recovers it. The first swap may still complete normally if the total received matches the quoted amount. If the two deposits together exceed the quoted amount, the site may treat the first as the swap and the second as an overpayment, which triggers an overpayment refund.

What happens if I send a deposit after the swap quote timer expires

The swap quote has a timer, typically 15 to 30 minutes. If you send funds after that timer expires, the site still accepts the deposit. But it does not honor the expired rate. Instead, it creates a new swap at the current market rate, which may be better or worse for you.

You cannot recover the original quote. The site will complete the swap at the new rate or refund if the new rate falls outside its tolerance. The key point: sending late does not mean your coins are stuck. It means you accepted a floating rate.

Who actually controls the funds when a swap does not complete

When a swap does not complete, the funds remain at the deposit address. The site controls the private keys to that address. No third party has access. The site's automated system will either complete the swap or issue a refund, depending on the reason for the failure.

You cannot manually pull the coins from that address. Only the site's system can send from it. This is by design - it prevents double-spending and ensures that either the swap or the refund happens atomically. If the automated system fails, the coins remain there until an operator intervenes. This is rare but possible.

How long does a refund from a failed swap usually take to arrive

A refund typically takes minutes to a few hours after the site determines the swap has failed. The delay depends on the source blockchain's confirmation speed. The site sends the refund as a new transaction from the deposit address to your refund address. That transaction must confirm on the blockchain.

If the source chain is congested, the refund transaction may sit unconfirmed. You can track it using the transaction ID the site provides on the swap status page. If more than 24 hours pass and the refund has not appeared, contact support with that transaction ID.